Negotiating with Insurance Companies.

The problem is lack of consistency.  In some instances, they will offer you money on cases that you never dreamed they would.  Those are good days.  In other instances, they make terrible offers or even denials on very viable cases.

They claim that this is due to every claim being different.  I think there are more subtle reasons like:

• How well the claims staff, including the manager and claims analyst, is trained. Many people would be amazed at how poorly and inconsistently claims operations are trained.
• How much the insurance company simply wants to close claims. Insurance company “sales” are a good thing for everyone.
• Whether or not the claimant or attorney has upset the adjuster. Don’t bite the hand that you want to feed you, if at all possible.  Sometimes its just unavoidable.
• The current trend of the company or industry regarding making fair offers or making a point.  Insurance companies watch and imitate each other.  Each one goes through trends of first, “look how much we are cutting claims costs” then “we need to reduce our number of claims”. Often, they never figure out that the two are related.
  
• Whether or not the company or adjuster is seeing every single claim as fraudulent.  Which was the culture at Allstate.  Everything to them seemed to be fraud.
• Or even matters as arbitrary as whether or not its the end of the month or the end of the year.  Often this is the best time to push for the closure of a claim, since insurance companies adjust their mandated reserves at the end of each month.

So what’s my point?  If you value your claim, you’ll talk to an attorney about it, before its too late.

This entry was posted on January 3, 2009 at 12:51 pm and is filed under Negotiations, Litigation, Injury Law, Insurance Practices, Insurance Law. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response or trackback from your own site.