Dealing with insurance companies.

Watching the commercials, you would think that its easier to get along with an insurance company than your favorite pet.  Occasionally folks have good experiences dealing with insurance companies.  However, its often quite the opposite.

One of the biggest hassles folks typically have with insurers is dealing with automobile property damage.  The company pays for one item and then denies another, even though the two items are practically side by side.  They  spend hours trying to save on parts, or haggling over them, when it actually takes more payroll dollars to do that, than expense dollars to pay for the item.  It’s just crazy.

As an adjuster, and now as an attorney, I have seen instance after instance where, folks who did not, at first, seek legal counsel for their injuries, later sought it due to the way the property damage was handled.  That makes no business sense, but that’s the culture of the modern insurance company.

It seems to me that a better marketing strategy would be having folks not hate your company after the process is done.  Unfortunately, that’s simply not the way they do business these days.

This entry was posted on August 24, 2011 at 9:08 am and is filed under Injury Law, Insurance Practices, Insurance Law, Business Law. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response or trackback from your own site.